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Travel Counselor/Tour Guide


Posted 04/29/2021
County Clayton
Location Elkader ,Iowa
Salary hourly
Deadline 05/29/2021


Description
DEFINITION:
A seasonal, part-time position under the direct supervision of the Clayton County Conservation Board’s Executive Director. This employee is responsible for traveler guidance, office support, customer service, public relations, phone and visitor screening, tours of the Osborne Conservation Welcome Center & Nature Center, tours of Motor Mill Historic Site, and other duties as assigned.
 
EQUIPMENT/JOB LOCATION:
This employee will be assigned to the Osborne Conservation Center located at 29862 Osborne Road, Elkader, IA 52043 as well as the Motor Mill Historic Site on 28518 Galaxy Road, Elkader, IA 52043. This position requires knowledge of computer operations, photocopier, cash register/Square, laminator, projector, scanner, and the security system and phone systems located on the premises. This employee must be willing to work a flexible schedule, which includes opening and closing the Osborne Conservation Center and Motor Mill Historic Site before and or after regular operating hours on weekends.
WORK SCHEDULE: This position requires weekends May-August, and could include weekends in September and October.
 
ESSENTIAL FUNCTIONS OF THE JOB:
Provide customer service and tourism information to residents and visitors. Assist visitors with donation bequests and souvenir purchases. Offer informational tours of the Osborne Nature Center and Motor Mill Historic Site.
 
PRIMARY ROLES:
Travel Counselor
Tour Guide
Customer Service
Office Assistant
 
ADDITIONAL EXAMPLES OF WORK PERFORMED:
? Promote Clayton County Conservation
? File records and materials
? Provide assistance to the environmental education staff during school or public programs
? Answer inquiries from the public by phone, email, social media, and in person
? Attend trainings and certification classes; ie: Iowa Tourism/Welcome Center
? Other duties as assigned
Promote the health and general welfare of the people; to model and encourage preservation, conservation, education and recreation through responsible use and appreciation of our natural resources and cultural heritage.
 
REQUIRED KNOWLEDGE AND ABILITIES
? Ability to communicate with the public in a tactful and courteous manner
? Ability to understand and follow oral and written instructions
? Knowledge of personal computer operation, and other basic office equipment
? Ability to assist the general public in obtaining information about outdoor recreation including fishing, camping, hunting, environmental education programs and other related information
? Ability to be trained as an Iowa Travel Center Guide
 
QUALIFICATIONS
? Must be at least 18 years of age
? Valid driver’s license
? Knowledge of computer operations including Microsoft
? Must pass a pre-employment physical through the county’s provider
? First Aid and CPR certified or ability to be trained.
 
SALARY This position is considered a part-time, seasonal position, paid an hourly salary.

 

Interested persons should submit a completed Application, along with Cover Letter, Resume, and References to jpollock@claytoncountyia.gov by 5pm May 29, 2021



Qualifications
Must be at least 18 years of age
Valid driver’s license
Knowledge of computer operations including Microsoft
Must pass a pre-employment physical through the county’s provider First Aid and CPR certified or ability to be trained.

To Apply
Send cover letter, resume, and application to Director, Jenna Pollock by email jpollock@claytoncountyia.gov or mail
Clayton County Conservation, 29862 Osborne Rd., Elkader, IA 52043
Call 563-245-1516 with any questions

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