FACILITY ATTENDANT

Under immediate supervision, collects rental fees from the general public, maintains security in County buildings, and/or monitors use of County facilities during evenings, weekends, or holidays while providing exceptional customer service. 

Illustrative Examples of Work:

• Greets the public; answers telephone calls; relays messages; directs callers and provides general information to the public.
• Performs routine office work, which may include assisting public with various registrations and reservations, record keeping, etc., as needed.
• Computes fees and collects money from customers.
• Reconciles fees and merchandise sales collected on a daily basis and prepares reconciliation report.
• Assist with special event implementation; programs and services offered at the Outdoor Recreation & Wellness Center and Jester Park Nature Center.
• Supervise the use of the Jester Park Nature Center and Outdoor Recreation & Wellness Center during public hours as well as when the facilities are privately rented during nonpublic hours. 
• Performs related duties as assigned.

Required Knowledge, Skills and Abilities:

• Knowledge of and the ability to communicate departmental policies, practices and standards.
• Knowledge of general office practices and procedures.
• Knowledge of simple mathematics including addition, subtraction, and multiplication.
• Knowledge of Microsoft Office, web-based calendars, email, audio visual equipment, and website programs. 
• Knowledge of professional customer service methods/skill sets. 
• Ability to perform basic accounting/cash handling calculations. 
• Ability to monitor activities in County buildings, solve problems, and provide assistance to the general public.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain satisfactory working relationships with other County employees and the general public using courtesy, patience, and tact.
• Ability to work in a fast-paced, active work environment. 
• Ability to deal with multiple priorities at one time. 
• Ability to occasionally lift up to 50 pounds.
• Ability to work flexible hours including evenings, weekends, holidays, and irregular hours.
• Knowledge and skills of outdoor recreation activities such as paddling, cross country skiing, and shooting sports.  

Training and Experience:

• Graduation from high school or equivalent education, or
• Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.

Special Requirement:

• A criminal background check is required.
• Candidate must pass a post-employment offer physical capacity testing to ensure candidate meets the essential physical requirements of the position.
• A drug screen is required.
• A valid State of Iowa driver’s license is required.
• CPR/AED and First Aid certification is required within six months of hire.